Information technology, or IT, plays a major role in the operation of many businesses today. This term refers to application of computers and telecommunications equipment in order to manipulate, transmit, store and retrieve data. IT service management, or ITSM, refers to implementation and management of IT services. A company that offers ITSM services may provide the right solutions to help a business run effectively.
This is associated with frameworks and methodologies of process improvement. These are implemented in order to provide framework so that IT tasks and interactions of the IT staff with business customers and users can be structured. The process, in a larger respect, overlaps with IT portfolio management and business service management. This is particularly fact with IT planning and financial control.
Often times the ITSM is not involved with development of technology. Instead, it is focused on operational issues and back office, which both might be considered operations architecture. Therefore, ITSM is typically recognized as being analogous with enterprise resource planning or ERP for IT.
Although ITSM is related to MIS, it has a distinct point of view and is thought to be more introspective rather than academic and outward facing. In other words, it involves thinking about IT delivery to a business rather than considering the information needs for a business. There are many different authors and frameworks contributed to the overall discipline. Likewise, there are many proprietary methods available.
This largely exists for alignment of delivery when it comes to IT services needed by an enterprise. There is also emphasis placed on benefits to customers. This includes a paradigm change from the act of managing IT as various components to concentrating on delivery of services through various models of process.
There are multiple indicators used for analysis purposes during ITSM audits. Growth and value are checked. This involves tracking the revenue growth against utilization and investment. Budget adherence is an important indicator, as is risk impact. There is also communication effectiveness that relates to assessment of customer awareness, satisfaction and feedback.
This is associated with frameworks and methodologies of process improvement. These are implemented in order to provide framework so that IT tasks and interactions of the IT staff with business customers and users can be structured. The process, in a larger respect, overlaps with IT portfolio management and business service management. This is particularly fact with IT planning and financial control.
Often times the ITSM is not involved with development of technology. Instead, it is focused on operational issues and back office, which both might be considered operations architecture. Therefore, ITSM is typically recognized as being analogous with enterprise resource planning or ERP for IT.
Although ITSM is related to MIS, it has a distinct point of view and is thought to be more introspective rather than academic and outward facing. In other words, it involves thinking about IT delivery to a business rather than considering the information needs for a business. There are many different authors and frameworks contributed to the overall discipline. Likewise, there are many proprietary methods available.
This largely exists for alignment of delivery when it comes to IT services needed by an enterprise. There is also emphasis placed on benefits to customers. This includes a paradigm change from the act of managing IT as various components to concentrating on delivery of services through various models of process.
There are multiple indicators used for analysis purposes during ITSM audits. Growth and value are checked. This involves tracking the revenue growth against utilization and investment. Budget adherence is an important indicator, as is risk impact. There is also communication effectiveness that relates to assessment of customer awareness, satisfaction and feedback.
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